EK333 Privacy Policy – How We Collect, Use, and Protect Your Personal Data

1. About EK333 and This Policy

EK333 is an online sports betting and gaming platform serving adult members in Bangladesh. This Privacy Policy describes how EK333 handles personal data collected through the platform, including during account registration, identity verification, transaction processing, and general platform use.

This policy applies to all registered members and to visitors who interact with the EK333 website. It covers data collected through the main website as well as through the EK333 mobile experience. References to "EK333", "we", "us", or "our" throughout this document refer to the platform operator.

This policy should be read alongside the Terms and Conditions, which set out the broader rules governing use of the EK333 platform.

2. Personal Data We Collect

EK333 collects personal data that is necessary to operate the platform, verify member identities, process transactions, and comply with applicable obligations. The categories of data we collect include:

EK333 does not knowingly collect personal data from anyone under the age of 18. If we become aware that data has been collected from a person under 18, that data will be deleted and the associated account will be closed.

3. How EK333 Uses Your Personal Data

EK333 uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and secure your EK333 account, and to verify your identity when required.
• Transaction processing: To process deposits, withdrawals, and to maintain accurate financial records associated with your account.
• Platform operation: To provide access to sports betting markets, the game lobby, live sports, and other platform features.
• Security and fraud prevention: To detect and investigate suspicious activity, protect member accounts, and maintain the integrity of the platform.
• Responsible gaming: To monitor betting patterns that may indicate problematic behaviour and to apply self-exclusion or account restrictions where requested or required.
• Customer support: To respond to enquiries, resolve disputes, and communicate with members about their accounts.
• Legal and compliance obligations: To meet applicable legal requirements, including identity verification and record-keeping obligations.
• Platform improvement: To analyse usage patterns and improve the functionality and performance of the EK333 platform.

EK333 does not use your personal data for purposes beyond those listed above without first informing you and, where required, obtaining your consent.

4. Cookies and Technical Tracking

EK333 uses cookies and similar technologies to support the operation of the platform. Cookies are small data files stored on your device when you visit the EK333 website. They help the platform remember your session, maintain your login state, and function correctly across pages.

The types of cookies used by EK333 include:

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting core functionality such as login and session management.
• Functional cookies: Used to remember your preferences and settings within the platform.
• Analytics cookies: Used to understand how members interact with the platform so that EK333 can identify areas for improvement. Data collected through analytics cookies is aggregated and does not identify individual users.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent some parts of the EK333 platform from working correctly. EK333 does not use cookies to serve third-party advertising.

5. Sharing of Personal Data

EK333 does not sell your personal data to third parties. Your data may be shared in the following limited circumstances:

• Payment processors: Financial data is shared with payment service providers to process deposits and withdrawals. These providers are required to handle your data securely and only for the purpose of processing your transaction.
• Identity verification services: Where identity verification is required, your documents may be processed by a third-party verification provider. These providers operate under strict data handling obligations.
• Technology and infrastructure providers: EK333 uses third-party services to host and operate the platform. These providers access data only as necessary to deliver their services and are bound by confidentiality obligations.
• Legal obligations: EK333 may disclose personal data where required to do so by applicable law, court order, or regulatory authority.
• Fraud and security investigations: Where there is a reasonable suspicion of fraud, money laundering, or other serious misconduct, EK333 may share relevant data with appropriate authorities.

In all cases, EK333 limits data sharing to what is strictly necessary for the stated purpose.

6. How Long We Keep Your Data

EK333 retains personal data for as long as your account remains active and for a period after account closure as required by applicable legal and compliance obligations. The specific retention period depends on the type of data and the purpose for which it was collected.

• Account registration data is retained for the duration of your membership and for a defined period following account closure.
• Transaction and financial records are retained in accordance with applicable record-keeping requirements.
• Identity verification documents are retained for the period required by applicable obligations and then securely deleted.
• Support communications are retained for a reasonable period to allow for follow-up and dispute resolution.

When personal data is no longer required, EK333 takes reasonable steps to delete or anonymise it securely.

7. Data Security

EK333 takes the security of your personal data seriously. The platform uses technical and organisational measures to protect data against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls, and regular security reviews.

However, no online platform can guarantee absolute security. You also have a role to play in keeping your account secure. Use a strong, unique password for your EK333 account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

EK333 will never ask for your password via email, chat, or any other communication channel. If you receive a message claiming to be from EK333 and asking for your password, treat it as suspicious and do not respond.

8. Your Rights Over Your Personal Data

As an EK333 member, you have rights in relation to the personal data we hold about you. These include:

• Right of access: You may request a copy of the personal data EK333 holds about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you may request that it be corrected.
• Right to deletion: In certain circumstances, you may request that your personal data be deleted. Note that some data may need to be retained to meet legal obligations even after an account is closed.
• Right to restrict processing: You may request that EK333 limit how your data is used in certain circumstances.
• Right to object: You may object to certain uses of your personal data, including use for analytics purposes.

To exercise any of these rights, contact EK333 support by email. Please include your registered username in your request. EK333 will respond within a reasonable timeframe. In some cases, identity verification may be required before a request can be processed.

Email: [email protected]

9. Responsible Gaming and Data Use

EK333 uses account activity data as part of its responsible gaming commitments. Betting patterns and account behaviour may be reviewed to identify members who may be experiencing difficulties with their gambling activity. This is done to support member wellbeing, not for marketing purposes.

If you request self-exclusion or account restrictions, EK333 will retain a record of that request to ensure it is honoured. This data is used solely to manage your account in accordance with your instructions and is not used for any other purpose.

EK333 is an adults-only platform. All members must be aged 18 or above. If you are concerned about your betting behaviour, visit the Responsible Gaming page for guidance on managing your use of the platform.

10. Changes to This Privacy Policy

EK333 may update this Privacy Policy from time to time to reflect changes in how the platform operates or to meet updated legal requirements. When changes are made, the revised policy will be published on this page with an updated review date.

Continued use of the EK333 platform after a policy update constitutes acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your personal data is handled.

If a change is material — meaning it significantly affects how your data is used — EK333 will make reasonable efforts to notify active members before the change takes effect.

11. Contact and Data Enquiries

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how EK333 handles your personal data, please contact the support team by email. Include your registered username and a clear description of your request so the team can assist you efficiently.

Email: [email protected]

For questions about platform rules, visit the Terms and Conditions page. For general platform questions, the FAQ page covers the most common topics.